Two Broken Rides

How do they handle service design when things go wrong at the “Most Magical Place On Earth”?

Disney Parks are legendary for their customer service. Even when things go wrong, they do their best to make things right. That’s why so many folks choose to go back. But even in a place of magic, carriages turn back into pumpkins. Running so many rides around the world, it’s inevitable that many of those rides will be interrupted, multiple times a day. On our most recent trip, we had two very different experiences, and it’s an interesting…