Why Twitter’s latest “rate limit” blunder may be their white whale — It’s no secret that Twitter has been in decline for months. The will-he-won’t-he-destroy-the-network drama has spawned an entire ecosystem of wobbly social media upstarts trying to fill in the vacuum left behind. And even still, Twitter soldiered on. …

Every company’s design track shakes out a little differently — here’s what a design career looks like in our world. — While the titles for user experience roles at different companies may LOOK similar, we’ve all seen firsthand that they can differ wildly. …

How are large language models changing our world, and why are so many people worried about them? — In November 2022, it felt like we started living the script of a science fiction movie when the tool known as ChatGPT 4 was released to the world. For technologists, this was the evolution of a continuing phenomenon; previous versions of ChatGPT had come and gone. But none of them…

Once top of the industry, now withholding food and water as passengers across the country find their health and safety at risk: Delta’s problems are deeper than you think. — On July 14, 2023, Delta Air Lines broke the law at least twice when handling DL 652, originally scheduled to depart from Orlando at 4:20 PM, destined for LAX. We as passengers were subjected to four tarmac holds, two of which violated this Department of Transportation rule:

Struggling to make sense of the world post-ChatGPT? So are the rest of us. Let’s explore the basics of artificial intelligence in a more humane way. Are you feeling overwhelmed, swept away, or inundated by the volume of news around artificial intelligence in the last 9 months? Have you felt…

How design helped shape the Riot Games + Xbox Game Pass player experience during business development On June 13, 2022, Microsoft and Riot Games announced a groundbreaking new partnership — Riot would be bringing our free-to-play games to Xbox Game Pass members. Not as a perk, but as a membership…

What will become of the great wave of digital assistants in the face of huge layoffs and a cooling economy? — We’re a long way from the heady days of the Alexa announcements in 2014, when we seemed destined for a world of potato-chip-can speakers hiding in the corners of homes across the world. …

Feeling lost, sad, or angry after looking behind the Twitter curtain? Are you frustrated at the technical barriers around you? It’s not just you. — It turns out the man behind the Twitter curtain isn’t the wizard he was cracked up to be. We all thought we had more time — but that sums up humans, doesn’t it? Many feared the leadership changes at Twitter might lead to drastic changes, but the speed at which…

Deconstructing an unexpectedly boundary-pushing multimodal experience for lessons we can all apply — Ever since the publication of my book Design Beyond Devices, I’m asked frequently for my favorite examples of GOOD multimodal experiences — think experiences where you can speak, touch, wave frantically at the screen, or beyond. Like the bridge of the Starship Enterprise, but less epic, at least for now…